buenos-fundinginstructions-error | Stripe Developers | Page 1

pulsar ravenBOT Dec 4, 2023, 7:21 PM

#

floral hazel Dec 4, 2023, 7:21 PM

#

Hello! What is the exact error and extra request id?

pliant moon Dec 4, 2023, 7:21 PM

#

I edited my post above with details.

#

Request ID: req_VZ7oRO5xGSaFTv

#

This is using a standard API key, not a restricted one.

floral hazel Dec 4, 2023, 7:23 PM

#

Do you have an example request where it works fine in Test mode?

pliant moon Dec 4, 2023, 7:23 PM

#

sure, one sec

#

Test request ID req_4Dompdt63J6HvE

floral hazel Dec 4, 2023, 7:25 PM

#

that request is on a completely different Stripe account

pliant moon Dec 4, 2023, 7:25 PM

#

I know, that's my testing account and the other is my client's account. Why does that matter?

floral hazel Dec 4, 2023, 7:26 PM

#

not sure yet sorry, just pretty importnat piece of information when things are working on account A and not B it's often some settings/approval that differed

pliant moon Dec 4, 2023, 7:27 PM

#

I have a SASS platform with lots of clients whom have their own Stripe accounts and API keys so I have my own testing account

floral hazel Dec 4, 2023, 7:27 PM

#

buenos-fundinginstructions-error

#

Okay looking at the code, it looks like you need some kind of approval in Live mode and there's an explicit "don't check in Test mode". Which... is really annoying because you have no way to plan for this limitation, I'm sorry. We try hard to never do this but it still slips up sometimes 😦

#

So you're going to have to ask your client to write to support at https://support.stripe.com/contact/email and ask for access

pliant moon Dec 4, 2023, 7:29 PM

#

Ah okay - I will have them do that. Thanks. A suggestion if the docs team can note that on the docs (https://stripe.com/docs/payments/customer-balance/funding-instructions) for future devs

#

Thank you!!

floral hazel Dec 4, 2023, 7:30 PM

#

yeah I mean we really need to fix this bug. I'll go yell a bit internally :p

#buenos-fundinginstructions-error