emily-nondev-support | Stripe Developers | Page 1

potent lanternBOT Dec 4, 2023, 4:42 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

emily_19335, 41 minutes ago, 4 messages
emily_19335, 2 days ago, 2 messages

stark comet Dec 4, 2023, 4:43 PM

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What error do you get when you attempt to charge using the PaymentIntents API exactly?
Can you share a request ID so we're on the same page?

https://support.stripe.com/questions/finding-the-id-for-an-api-request

zenith idol Dec 4, 2023, 4:44 PM

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Yes, one moment

potent lanternBOT Dec 4, 2023, 4:44 PM

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zenith idol Dec 4, 2023, 4:46 PM

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"id": "pi_3OIlhbJuUr1r9KNk1Y8vAdFG", "object": "payment_intent",

^when it fails

"id": "in_1OIlhcJuUr1r9KNkfCRSyGII", "object": "invoice",

^invoice that gets made directly after

graceful breach Dec 4, 2023, 4:49 PM

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Hi 👋

I'm stepping in as my colleague has to go soon

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Can you provide the full text of the error message you receive?

zenith idol Dec 4, 2023, 5:05 PM

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Yes, also I don't have access to these things myself FYI. So I have to contact someone else to get this information. Just letting you know so you don't close the ticket while I wait to receive the information

graceful breach Dec 4, 2023, 5:06 PM

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This isn't a ticket

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This Discord server is for real time chatting between developers to help with API integrations

zenith idol Dec 4, 2023, 5:07 PM

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Sorry, I meant to say thread

graceful breach Dec 4, 2023, 5:07 PM

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If you are not able to respond in real time I recommend reaching out to our Support site where we can help you async
https://support.stripe.com/contact

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We will close this thread due to inactivity

zenith idol Dec 4, 2023, 5:08 PM

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Okay, I should have the full error message soon, but if it is not in time I will use the site you have provided

zenith idol Dec 4, 2023, 5:24 PM

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"status": "requires_payment_method",

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Here is the full text of the error message

graceful breach Dec 4, 2023, 5:25 PM

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That isn't an error message

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Are you a developer? This server is focused on developer to developer communication.

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The status you provided is when a payment intent has been created but does not yet have a payment method to charge. It is a perfectly normal status to be in

zenith idol Dec 4, 2023, 5:34 PM

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No, I am not a developer and that was the information I was provided when I asked for the full text of the error message, so I am sorry. I am seeking information on how to add a payment method in a way that it can be charged automatically in the future

graceful breach Dec 4, 2023, 5:36 PM

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Sorry yes this just isn't a good format for this kind of help

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This discord server is for real time chats between developers/engineers

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I recommend you collect all the details and write in to Support with

The API requests you are making (including IDs)
The code you are using to make these API requests
The behavior you exepct to see
The behavior you are seeing that isn't what you expect

zenith idol Dec 4, 2023, 5:38 PM

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Okay, I will do that. Thank you for your time.

graceful breach Dec 4, 2023, 5:46 PM

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I hope we can resolve the issue for you once we have all the required information

#emily-nondev-support