#nickdnk-invoice-paymentmethods

1 messages · Page 1 of 1 (latest)

solar adderBOT
#

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

earnest cedar
#

Still looking in to this, not immediately sure why no PMs are showing up

cloud tinsel
#

All other invoices for this month have payment enabled on the link

#

I normally don't touch this system at all, it just runs

earnest cedar
#

Gotcha, thanks for the context. That combined with the fact that this is not the first invoice on the subscription also makes it strange

cloud tinsel
#

Yes it also has "Charge to default payment method" configured on the sub

#

and an associated card on the customer

#

😄

earnest cedar
#

nickdnk-invoice-paymentmethods

solar adderBOT
#

nickdnk

earnest cedar
#

nickdnk-invoice-paymentmethods

blissful sequoia
#

Hey @cloud tinsel

#

So looks like this is a really old Subscription

cloud tinsel
#

It is

blissful sequoia
#

Hard to debug exactly why this Invoice has no payment method types, but looks like none of the previous ones did either but they just never had the initial payment fail.

#

Unfortunately since this is past the retention of our logs that would be relevant it is basically ~impossible to figure out the root cause.

#

So the options are basically to either recreate a new Subscription here, or write into our Support team so that we can fix this Invoice/Subscription up internally to get it into a good state.

cloud tinsel
#

Okay, so how do I get the current invoice paid?

#

Recreating the sub is easy enough

blissful sequoia
#

You can mark it as paid or you could confirm the underlying PaymentIntent

cloud tinsel
#

Sure, but I also want the money

blissful sequoia
#

Right well you would need to collect a new PaymentMethod, so that depends on what you have set up to do that.

cloud tinsel
#

I have stripe invoice page do that

blissful sequoia
#

If you are solely relying on Hosted Invoice Page for that then you could create a new one-off Invoice

cloud tinsel
#

Okay

#

So it's credit note + new invoice of same amount + new sub

blissful sequoia
#

Yeah credit note or just paid out of band

#

Either way works

cloud tinsel
#

That would be incorrect as it's not paid

blissful sequoia
#

Well you would wait until the one-off is paid to do that

cloud tinsel
#

invoicing law states that once an invoice has been sent to the customer, you cannot alter it and you must either pay it or issue a credit note of equivalent amount

#

at least here

blissful sequoia
#

Gotcha

cloud tinsel
#

If I want to issue a new one with another invoice number

#

that is

blissful sequoia
#

Then credit note sounds like the way to go.

#

I'm not familiar withe regulatory side so I can't speak to that.

cloud tinsel
#

Alright

#

I'll figure it out

#

Just wanted to make sure it wasn't me who'd done something wrong here

blissful sequoia
#

Definitely looks like a bug to me

#

An Invoice should not finalize with no payment method types associated

#

Sorry for the inconvenience

cloud tinsel
#

Unless it's "email customer", ?

blissful sequoia
#

Only way would be if it was $0 Invoice

cloud tinsel
#

Sure

#

But if it's "email customer" then it will finalize without a payment method

#

on the customer, that is

blissful sequoia
#

Payment method types

cloud tinsel
#

ah

blissful sequoia
#

Different from PaymentMethod

cloud tinsel
#

okay

blissful sequoia
#

That is the reason the Hosted Invoice Page does not render any payment form.

#

Becuase it thinks there are no types supported for payment

cloud tinsel
#

I got it