#adam_52603-cashapp

1 messages · Page 1 of 1 (latest)

upper kilnBOT
river crow
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How exactly are you getting to that message?

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That is an expected thing for some Cash App payments, our hosted invoice page should be able to handle that state, if this is a custom payment page of yours I can find instructions for that

ancient relic
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I sent the manual invoice to the customer, and then when I go to their page and click on the "invoice that was sent. That message is at the top of the "Events" log

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Payment may be coming from Asia if that makes any difference

river crow
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Ah, so that means that the user didn't finish making the payment

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Some payment methods require an additional action from the user, this user likely needed to do something in CashApp

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The invoice page will handle it, but sometimes users don't complete the payment

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Do you know what the red error text there says? I can try searching it in our code in a sec but if you know that may be helpful

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That screenshot is likely irrelevant though

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As that is a screenshot of a card payment

ancient relic
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I do not know

river crow
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Also I deleted that screenshot because it has a raw credit card number in it

ancient relic
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Understood

river crow
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Keep in mind that this is a public channel, so sensitive info like that should not be shared here. You can share screenshots like that but you need to block out the credit card number

ancient relic
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got it

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I take it at this time with Cashapp payment method, I need to be patient. I just want to be sure I'm not missing something on my end.

river crow
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It looks like you are using the Payment Element, which should handle these next steps automatically

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You can double check that this still works by making a CashApp payment in test mode

ancient relic
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Will do , thank you

river crow
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adam_52603-cashapp