#ibgoldbergs

1 messages · Page 1 of 1 (latest)

hushed vortexBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

turbid yew
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Thanks for the request ID, can you send the json of the response that you get back? We don't log it for GET requests so I can't see it in your logs at the moment

teal wing
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yeah one sec it doesnt all fit

turbid yew
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Are you seeing this new price ID at all? Because you are passing in a new price and a proration_behavior of always_invoice, I would expect invoice items for both prices because of the proration

teal wing
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no i dont see it at all

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here i just put it into a text file since its too much for free discord

turbid yew
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Thank you

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That is strange that it is only showing the old price ID. Looking further in to this

teal wing
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yeah

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k thanks

teal wing
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we were doing regression tests of an application using this endpoint and noticed the issue so wanted to see whats going on. It seems like it was working OK for us a few months ago when we initially implemented it.

turbid yew
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Gotcha, I'm actually having trouble reproducing what you are seeing at the moment. Still trying and will consult colleagues momentarily

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Oh I missed the coupon, the 100% off forever coupon may the be the cause of this

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Because the new price would be 100% off, so I think the one invoice item that you are seeing is for the time on the current price

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hmm but it doesn't say the invoice item came from proration. Either way, can you try this call again without the coupon to see if you get the new price as well in the response?

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Also if this is a regression test, can you tell me what response your test is expecting that was working properly a couple months ago?

teal wing
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We just made the request without a coupon and still had the same behavior.

We are expecting the response to show the new line item

turbid yew
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That is so strange. I am always seeing both.

teal wing
turbid yew
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Thank you, passing that along to my colleagues as well

teal wing
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thank you

teal wing
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Any updates on this?

turbid yew
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We momentarily thought that this might be related to the trial period on the subscription, that would make sense if only the new price was showing as that would get rid of the old price. But that is the opposite of what you are seeing, so we are still looking unfortunately

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If you need to leave you can write in to support and we can follow up via email. We may even be at the point where we just need to escalate this and get back to you. Will quickly check in with my colleagues on that

teal wing
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ok let me know

turbid yew
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Yeah it is looking like this will be a deeper investigation. Would you mind writing into support with a high level overview and mentioning that you talked to me? If you DM me your email, I can grab it and let you know what we find

hushed vortexBOT