tavetius | Stripe Developers | Page 1

frozen juniperBOT Dec 4, 2023, 10:14 AM

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tribal galleon Dec 4, 2023, 10:15 AM

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hi! can you expand/clarify with some examples/screenshots/context on what "in stripe" refers to specifically in terms of APIs/products you're using?

pastel bear Dec 4, 2023, 10:16 AM

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Sure. One moment

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These are our products. It's the yearly plans, same is available for monthly

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But after clicking update plan, it shows only 2 plans available

tribal galleon Dec 4, 2023, 10:19 AM

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what are examples of price_xxx Prices that you expect to see but aren't?

and what is the sub_xxx Subscription that you are upgrading at the time that you get the second screenshot?

pastel bear Dec 4, 2023, 10:24 AM

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One moment

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prod_MdXeQorsFOo40z - price_1LuGZUIuXjljaFS2EspTRUTo

prod_MdXdHR224dcUrI - price_1LuGXyIuXjljaFS2stT8sRLk

prod_MdXeoUpbvD1iqH - price_1LuGYzIuXjljaFS2HpYh7P2P

tribal galleon Dec 4, 2023, 10:28 AM

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do you have the sub_xxx Subscription that you are upgrading at the time that you get the second screenshot?

pastel bear Dec 4, 2023, 10:29 AM

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yes

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sub_1OJZ4ZIuXjljaFS28nqBbdTo

tribal galleon Dec 4, 2023, 10:33 AM

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hmm not sure really. Usually it's something like the currency doesn't match, or the tax behaviour is different between the Prices, but I don't immediately see that here.

pastel bear Dec 4, 2023, 10:36 AM

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It's the same for all

tribal galleon Dec 4, 2023, 10:38 AM

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what code do you use to redirect to the page? it's the CustomerPortal right? what configuration object are you passing?

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ultimately this is something https://support.stripe.com/?contact=true can help better with since they have access to your account and it's more about how our hosted product works, than your actual code or API calls

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you're probably running into one of the limitations at https://stripe.com/docs/customer-management#customer-portal-limitations so try checking if any of those seem like they'd apply

#tavetius