#wev0
sullen krakenBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- wev-plugin-support, 24 minutes ago, 7 messages
- wev0-account-support, 1 hour ago, 7 messages
sage kernel
Hi 👋 would you mind elaborating a bit?
reef cedar
Yes
So I recently connect stripe with my square space
I tested it and when I went to check out it sent a message
That’s it was failed to perchase
I contacted stripe on discord and then one of the devs told me that it was something to do with square space and then square space told me it’s to do with stripe
Stripe sent me a email asking for more information. You would guys ever asked for full ssn
Because at start it only asked me for the lest 4 numbers if ssn
sage kernel
Alright, let's try and break this down a little bit. Square Space is likely a Connect Platform, meaning they built and provide the Stripe integration that they provide to you to use. We typically can't help too much with those type of integrations, because we didn't help build them so we don't know how they're expected to work or how to properly set them up. We specialize in helping developers who are building their own Stripe integrations.
If you received an email from us requesting additional information, that likely means your account has crossed over a certain threshold and requires additional information. In general, our Support team is better suited to provide you with insight into the state of your account, as that's not something we're able to assist with (as mentioned in our #📖rules )
https://support.stripe.com/?contact=true
If you can tell me a bit more about the error message, that should give me more insight into whether this is an account concern or an integration concern.
reef cedar
If it is the information thing I just want to make sure you guys actually ask for full ssn and it not be a scam
sage kernel
Gotcha, if you want to confirm that I would recommend reaching out to our Support team:
https://support.stripe.com/?contact=true
they should be able to double check the state of your account and confirm whether we recently sent you an email asking for more details.
