robertotmuniz

[old plover]

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

• roberto-checkout-tracking, 1 day ago, 6 messages

[odd loom]

Hi there 👋 I would recommend reaching out to our Support team regarding this:
https://support.stripe.com/?contact=true
They're able to check our email logs and can confirm whether the email was sent, which is something we're not able to assist with in this forum.

I'm trying to think if there is a way to work around that for now. Can you share the Invoice ID or Payment Intent ID?

[lavish garden]

Yes, that is the invoiceID: in_1OIUI4FP4oQ8AvYcrkQQJn4e

[odd loom]

Thank you, if you have a way to provide the necessary information to your customer, then I think you'll be able to get the necessary details from that Invoice's Payment Intent to allow your customer to continue.

If you retrieve that Payment Intent, you should see a next_action.boleto_display_details hash, which will have options for ways you can direct your customer to the necessary boleto page. Either by downloading a PDF or by providing them with a direct URL:
https://stripe.com/docs/api/payment_intents/object#payment_intent_object-next_action-boleto_display_details

[lavish garden]

Okay, thanks! However, I did not understand why the e-mail was not sent

[odd loom]

I'm not sure about that part (we focus more on helping developers with building custom Stripe integrations in this forum) and would recommend following up with our Support team about that portion.

[lavish garden]

Okay, thank you very much!