#focux-cloning-connect
graceful shaleBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- focux-refund-negativebalanceagain, 1 hour ago, 47 messages
- focux-negativebalances, 22 hours ago, 32 messages
- focux-connect-negativebalances, 23 hours ago, 7 messages
knotty wing
You need to clone the customer + their payment method to the connected account. You can then used the cloned customer + PM to create a direct charge
give me a minute to find the docs that'll help
You'll want to read this: https://stripe.com/docs/payments/payment-methods/connect#cloning-payment-methods
and this one is also great if you prefer videos: https://dev.to/stripe/single-slider-direct-charges-on-multiple-accounts-with-cloning-ic5
focux-cloning-connect
graceful shaleBOT
tiny thorn
also, another question
if i clone the payment method and process the payment
am i going to be able to see the charge on the customer page of my platform?
like when you go to the customer page and see all his history
knotty wing
No, you'd only see the payment reflected on the customer that was cloned to the connected account
The origin customer and the cloned one aren't really tied together/synced - it's a one-time clone that just copies over what's needed
tiny thorn
alright