#erre_ci
maiden magnetBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- erre_ci, 2 hours ago, 11 messages
fallen kelp
the webhook callback from stripe is not coming
You're saying you never get sent the event to your endpoint? Can you share the event id where this happened?
pearl ocean
yes it related to last post....
fallen kelp
Please read the above message then
We don't have time to go back and read old threads. We handle many threads
If you need help again on the same issue please summarize
pearl ocean
i haven't eventid because i never received it, in my accesslog i didn't see any stripe callback...
pls if you can check the event for my last paymentid : pi_3OIYIyHetfxij0wI1WazDECZ
fallen kelp
Which event type are you expecting?
pearl ocean
i made a simple payment so : checkout.session.completed
fallen kelp
I asked because there's many events
People listen to different ones
Looks like there was a tls error on your server
So delivery failed
Stripe requires valid certificates for HTTPS webhook endpoints and when delivery fails with a TLS error it means there is an issue with your server software or secure certificate, most often the certificate chain (a missing intermediary certificate, including a root certificate in the chain you send when this is not necessary, etc).
To troubleshoot this I'd recommend running a SSL labs report on your webhook endpoint, it's a comprehensive analysis and will raise warnings and red flags if it sees any issues. https://www.ssllabs.com/ssltest/analyze.html
Pay close attention to the Certificate Path section. Specifically, on your SSL Labs results you may see one or more of the items in the Certificate Path section marked in orange as "Extra download."
If you see something like this I recommend visiting the issuer you bought a certificate from and re-installing your SSL certificate, including any 'bundle' that comes with it. If you're having trouble with this, or have questions, I'd suggest sharing your SSL Labs results with your issuer, they can guide you in locating any intermediary certificates and resolving this.
pearl ocean
tls error? it is a production server....pls can you send me the specific error to show my colleagues