jlkinaz | Stripe Developers | Page 1

paper ivyBOT Dec 1, 2023, 12:23 PM

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dire thunder Dec 1, 2023, 12:24 PM

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hi! so the webhook URL is the URL of your Woocomerce installation?

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if so you should check the docs and support of that platform/plugin for help since they control the code that handles the webhook.

cunning lance Dec 1, 2023, 12:25 PM

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I believe that is correct. However, the transactions are generated from the QR code, not the website.

dire thunder Dec 1, 2023, 12:25 PM

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I'm not really sure what that means or how it would be relevant

cunning lance Dec 1, 2023, 12:26 PM

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Users are not making a purchase on the website. They are using the QR code generated on the Stripe site. However, the webhook error appears to be tied to the website but transaction details are linked to the QR code purchase.

dire thunder Dec 1, 2023, 12:26 PM

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in any case this Discord is for helping developers building bespoke integrations and writing their own code so I'm not sure how can I help if it's a Woocommerce plugin that is having trouble reciecing the webhook. I'd suggest checking their docs/support for help(sorry, nobody in Stripe email support is supposed to ever send you to Discord).

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if you have something like the evt_xxx ID of a failed webhook event I can take a quick look.

cunning lance Dec 1, 2023, 12:27 PM

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Thanks. I was directed to this Discord by someone at Stripe who already investigated the issue. Let me see if I can pull an event id.

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evt_3OIFYaCNpQbcJNgP0abXmQ6L

dire thunder Dec 1, 2023, 12:34 PM

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thanks! well yeah this is the Woocommerce server returning the error so not something we help with.

if you look at the repsonse it says Invalid signature received. Verify that your webhook secret is correct so maybe you didn't copy and paste the webhook signing secret correctly when setting up the Woocommerce plugin? I'd suggest triple checking the value and you didn't copy whitespace or trim characters from the end etc.

cunning lance Dec 1, 2023, 12:35 PM

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OK. Am I better off deleting the webhook and recreating a new one?

dire thunder Dec 1, 2023, 12:36 PM

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I don't know! If the problem is what the error message implies than it's a matter of updating the plugin to use the right secret I have no idea if you can edit the settings on the plugin for an existing endpoint or if you have to create a new one.

cunning lance Dec 1, 2023, 12:37 PM

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Got it. Thank you. At least I am now troubleshooting the proper area. Thanks for your help.

#jlkinaz