erre_ci | Stripe Developers | Page 1

normal spindleBOT Dec 1, 2023, 11:46 AM

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wary wren Dec 1, 2023, 11:46 AM

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hi! you can't really, you need Dashboard access.

leaden quartz Dec 1, 2023, 11:55 AM

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uh...a favor, if I provide my last test payment intent can you do a verification why I have not received a callback from you?

wary wren Dec 1, 2023, 11:59 AM

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I could look

leaden quartz Dec 1, 2023, 12:04 PM

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thx! "id": "pi_3OIUW7Hetfxij0wI0Gn2PUDt"

wary wren Dec 1, 2023, 12:07 PM

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well it's at least two different errors. One is that you return 401 Authorization Required.

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the other one looks like a low-level SSL error, which might mean you don't have the full server certificate chain configured(browsers don't care about that but we will validate it).

leaden quartz Dec 1, 2023, 12:37 PM

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oki i m going to check these errors, strange because the server is a production machine...thank you for your help!!!!

wary wren Dec 1, 2023, 12:40 PM

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For completeness this is how we respond to certificate chain issues : To troubleshoot this I'd recommend running a SSL Labs report on your webhook endpoint, it's a comprehensive analysis and will raise warnings and red flags if it sees any issues. https-//www.ssllabs.com/ssltest/

If the report indicates that your certificate chain appears to be incomplete( a 'B' result), I recommend visiting the issuer you bought the certificate from and re-installing your SSL certificate, including any 'bundle' file that comes with it. If you're having trouble with this, or have questions, I'd suggest sharing your SSL Labs results with your issuer, they can guide you in locating any intermediary certificates and resolving this.

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I checked and I do think it's that certificate chain problem

#erre_ci