focux-negativebalances

[deft hazel]

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• focux-connect-negativebalances, 24 minutes ago, 7 messages

[spiral pebble]

Basically, I tried to do what you said and it didn't work yet

Still I don't understand how to make Stripe debit the connected account's bank

[frank egret]

I may be missing something, did you try something from the account balances doc?

focux-negativebalances

[spiral pebble]

The thing is that when a connected account try to refund someone, they get this error:

And the balance doesn't even go to negative

So I'm not sure if that's going to help me

[frank egret]

Can you send me the request ID from when you got this error? (req_1234)

And I think that error is from when it would cause a balance to go negative

Is the transfer that you want to reverse larger than their current balance?

[spiral pebble]

Yes, but I want to auto-debit the amount from the connected account bank's account

here's the req id req_mS6dK1VWfnPXDC

[frank egret]

Unfortunately account debits don't work like that. Also they are restricted to US accounts only and I see your platform is non-US https://stripe.com/docs/connect/account-debits

So unfortunately this can be a bit of a sticky situation to handle. The primary two ways that I have heard of for platforms recouping their funds are:

1. Creating a Customer object for each connected account, saving a payment method to that customer, charge that saved payment method
2. Take extra funds out of future payments to that account until you have recouped the funds

[spiral pebble]

I see... but then, what was the negative balance about?

Isn't there a way to build an "Add funds" button using the API? Like for the users to add funds to their account to process refunds?

Like to add funds to Stripe's connected account

[frank egret]

Sorry and I meant to say that you would have to do the refund without reversing a transfer, which would mean your platform would have to float the funds for ir

You could turn that Customer thing in to an "add funds" button, when the user clicks "Add funds" you could charge the Customer object that is related to their account

[spiral pebble]

And can they add funds to their Stripe's account through Stripe's dashboard like using the "Add to balance" button

Or with this?

[frank egret]

Yep yep, it looks like you are connected to Standard accounts so they would have access to the full Stripe dashboard and can initiate top ups on their account

[spiral pebble]

Can we do top ups using the API?

Also, does my platform needs to be in the USA?

[frank egret]

https://stripe.com/docs/api/topups

I'd reccommend talking to our support team to see if they can help you with non-US top ups https://support.stripe.com/?contact=true

[spiral pebble]

I will do

One last question, the only option I see to add funds is Wire transfer