str3789-account-support | Stripe Developers | Page 1

stray hingeBOT Nov 30, 2023, 7:07 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

str-bugreport-support, 6 minutes ago, 6 messages
str3789-account-support, 1 day ago, 6 messages

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@swift ruin :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

swift ruin Nov 30, 2023, 7:07 PM

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hello there

unborn forge Nov 30, 2023, 7:07 PM

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@swift ruin you disappeared earlier. Please work with our support team like I asked you to, they will be better equipped to help you instead

swift ruin Nov 30, 2023, 7:07 PM

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they won't fix

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it's about developers tho

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can i tell u the bug ?

unborn forge Nov 30, 2023, 7:08 PM

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You can try, please explain it clearly in one message not many short ones with a few words. I can tell you if you should talk to support or not

swift ruin Nov 30, 2023, 7:09 PM

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so when u try to do the identity verification using an romanian identity card (that has the back of it full white) it won't work. When u try to make a photo of the back of it it will always say it's too dark. I tried to do the verification 100 times with the best light and also very good phone. This problem happend to 3 of my friends they can't make the verification.

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there is a issue with the verification system

unborn forge Nov 30, 2023, 7:10 PM

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Okay so this is definitely something to discuss with our support team and not here

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https://support.stripe.com/contact

swift ruin Nov 30, 2023, 7:10 PM

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i can't contact the support team

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because i have an identity verification trigger

unborn forge Nov 30, 2023, 7:10 PM

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Email heretohelp@stripe.com

swift ruin Nov 30, 2023, 7:11 PM

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isn't this technical issue

unborn forge Nov 30, 2023, 7:11 PM

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No it's not

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This Discord server is for developers asking questions about their code. You're asking about some Dashboard flow where we can't prove your document are real. Please work with our support team for help moving forward

swift ruin Nov 30, 2023, 7:12 PM

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atleast you're not replying with robotic templates

#str3789-account-support