#kevin-subscription-pausecollection
sleek leaf
fallen sierra
@tiny lodge that's expected. All the "pause collection" feature does is not collect payment without changing anything to the Subscription
kevin-subscription-pausecollection
tiny lodge
Hi koopajah! I see in the subscription API that one of the possible value for status is paused, how to achieve so?
fallen sierra
That's a different feature to pause a Subscription right at the end of a trial, but you can't pause it mid cycle
tiny lodge
Oh ok thanks for the clarification!
I already have an invoice that is supposed to be paid tomorrow, will it be canceled automatically since I disabled the payment collection? When clicking on View upcoming invoice, I still see Will be billed on Dec. 1
fallen sierra
no it will not
you can close or void that Invoice if you don't want any payment attempt on it
tiny lodge
Do I have to manullay close/void the invoice or it will be done automatically?
fallen sierra
you have to do it yourself
the "pause collection" feature only applies to future Invoices
tiny lodge
I see!
What I would like to do is cancel the invoice of December 1st, which covers the period from December 1st to December 31st, and let the system generate the next invoice from January 1st to January 31st just as asual. What do I need to do to achieve this? Do I need to pause the payment collection?
fallen sierra
Yes use the pause payment collection feature and configure it to void their next Invoice
tiny lodge
If I do so, I don't have to manually void the next invoice from December 1st to December 31st ?
Because both invoices December 1st-31st and January 1st-31st are future invoices right?
fallen sierra
correct
tiny lodge
but I just want to avoid the december invoice
fallen sierra
😅
tiny lodge
Sorry If I'm not clear 😅
fallen sierra
Sorry we're talking a bit in circles. You configure the Subscription to pause payment collection from now until whenever you wnat to start payments again and you configure it to void any Invoice in that period. So if you want the January 1st Invoice you end the pause before that and then it just works and does exactly what you want
tiny lodge
Alright! I think you have to do it (void the future invoice from Dec 1st to 31st) yourself confused me
So I don't have to do anything except pausing the payment collection
fallen sierra
yeah sorry you said I already have an invoice that is supposed to be paid tomorrow as if it was issued already and ready to be paid
tiny lodge
Yes, the payment is planned for tomorrow but if I disable the payment collection, the invoice will be automatically voided If I understand correctly
tiny lodge
Yes! but the payment is in the future
fallen sierra
lol
tiny lodge
(tomorrow)
fallen sierra
The pause collection fature only applies to future Invoices not yet created. I'm so sorry but we're completely talking past each other
if you already have an Invoice just void it right now and never think about it again
tiny lodge
Oh ok! Makes total sense! So I don't need to pause the payment collection, I just have to void the created invoice and that's it
fallen sierra
yes
tiny lodge
Thank you very much! Sorry for wasting your time 🙏
fallen sierra
no worries at all, you weren't unclear, I was just reading your words another way (most people who have a Subscription Jan 1st - Jan 31 would have the Invoice issued on Jan 1st)
tiny lodge
Actually you were right right from the beginning, the invoice is not created, it's an upcoming invoice so it's in the future 😅
fallen sierra
😅
tiny lodge
Sorry for the confusion!