united_armadillo_01337 | Stripe Developers | Page 1

vernal ridgeBOT Nov 30, 2023, 5:18 PM

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cosmic lintel Nov 30, 2023, 5:21 PM

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Hello! Quick question - when you're going to onboard + using a new account, do you happen to be tying it to the same email address? Or is it a unique one that isn't tied to the prior account?

spiral ginkgo Nov 30, 2023, 5:22 PM

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Before we were using the same email address. Our thought were maybe that email address was flagging the reCAPTCHA, so we changed it to a brand new address. But it still triggers the reCAPTCHA.

The test is designed to reuse the same email address each time though.

cosmic lintel Nov 30, 2023, 5:24 PM

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Hmm... yeah my guess would've been that the email was triggering the captcha, but if you're a brand new address that can't be it

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You can try asking support (https://support.stripe.com/contact) to see if they know more about which specific threshold is triggering the captcha

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