coryschires | Stripe Developers | Page 1

hushed tulipBOT Nov 29, 2023, 6:13 PM

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carmine meadow Nov 29, 2023, 6:13 PM

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Hello

sturdy flax Nov 29, 2023, 6:13 PM

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Hi

carmine meadow Nov 29, 2023, 6:14 PM

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So you are specifically looking to retrieve an ACH CT Source with a specific account number, correct?

sturdy flax Nov 29, 2023, 6:14 PM

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Yes, the account number I want to serach for is 40630177096763880

carmine meadow Nov 29, 2023, 6:15 PM

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I'd recommend redacting that since this is a public server

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Overall you can't filter by account number via the API

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I think the easiest way to get the Source ID here is to use Sigma actually

hushed tulipBOT Nov 29, 2023, 6:18 PM

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sturdy flax Nov 29, 2023, 6:20 PM

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Hm. The rub is that we don't know the source ID. Essentially, we have a customer that claims to have sent money to this bank account number, and we are looking to confirm / disprove that they actually sent it.

carmine meadow Nov 29, 2023, 6:21 PM

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Gotcha, then if it is just a one-off I'd recommend working with our Support team on this via https://support.stripe.com/contact/login. They will have the proper tooling to inspect if the funds were sent to that Source and locate it for you.

sturdy flax Nov 29, 2023, 6:22 PM

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Or perhaps more accurately....

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We have the account number and routing number that they sent their money to, but the account number doesn't match their Stripe customer ACH account number so now we don't know where the money ended up.

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Is that also something that we should work with the support team on?

carmine meadow Nov 29, 2023, 6:23 PM

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If they sent it to a Stripe-based Source, then yes they can help you locate that.

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So basically yes, you should work with them to confirm whether it went to the wrong place within Stripe, or whether we don't have the funds within Stripe at all.

sturdy flax Nov 29, 2023, 6:25 PM

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Okay. Thanks! I think I am good.

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I'll follow up if I have more questions.

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Thanks again ❤️

#coryschires