tylermcginnis-subs-ach | Stripe Developers | Page 1

obtuse hamletBOT Nov 29, 2023, 4:54 PM

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shrewd harness Nov 29, 2023, 4:54 PM

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Hello

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Can you provide the Susbscription ID so I can take a look?

torpid dust Nov 29, 2023, 4:54 PM

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Yeah one sec.

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sub_1OHecqAjO6KCPhOI1dgVA6Q6

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(in Test mode)

shrewd harness Nov 29, 2023, 4:55 PM

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Thanks give me a moment to look

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Yeah I don't expect this -- still looking

torpid dust Nov 29, 2023, 5:08 PM

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Thank you!

shrewd harness Nov 29, 2023, 5:34 PM

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Can you run the exact same test again?

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Basically... is this happening every time?

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It looks to us like you may be running into a race condition

torpid dust Nov 29, 2023, 5:34 PM

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Yeah it is. But I can do another.

shrewd harness Nov 29, 2023, 5:34 PM

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We haven't been able to reproduce ourselves yet

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But yeah if you can do it every time then that is a bit different

torpid dust Nov 29, 2023, 5:34 PM

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Yeah that was my hunch. It's that last event that sets the subscription to active that is confusing me.

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Let me try again.

shrewd harness Nov 29, 2023, 5:35 PM

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Yeah we definitely agree it shouldn't be doing that

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But it may just be a testmode race condition bug here

torpid dust Nov 29, 2023, 5:37 PM

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cus_P63oe2wcA0kofM

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same thing

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It's not a terribly popular use case. I could probably test it in prod before anyone else finds it if we think it's just testmode issue.

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Just can't do it right now since I'm not ready to deploy.

shrewd harness Nov 29, 2023, 5:38 PM

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Well we will want to get it fixed regardless. Thanks for testing again -- give us a couple more minutes

obtuse hamletBOT Nov 29, 2023, 6:18 PM

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shrewd harness Nov 29, 2023, 6:25 PM

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@torpid dust appreciate your patience. As an update we were able to reproduce as well and we are continuing to investigate.

torpid dust Nov 29, 2023, 6:25 PM

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Great. Thank you again!

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If it helps, I've triple checked that I'm not doing anything weird in the other webhook events (like updating a subscription). Just updating firebase and sending emails.

shrewd harness Nov 29, 2023, 6:26 PM

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Yep agreed

untold flower Nov 29, 2023, 6:29 PM

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tylermcginnis-subs-ach

untold flower Nov 29, 2023, 7:27 PM

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👋 hopping in here to give you a quick update - we're able to reproduce the issue on our end, and we're looping in some folks to take a look.

torpid dust Nov 29, 2023, 7:30 PM

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Thanks Karbi! No rush, I have plenty of other stuff to do in the meantime.

obtuse hamletBOT Nov 29, 2023, 7:43 PM

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untold flower Nov 29, 2023, 7:52 PM

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@torpid dust I'm not sure how quickly the team is going to be able to look into this, so I'd recommend writing into support (https://support.stripe.com/contact) so that we can send you an update once this is fixed.

torpid dust Nov 29, 2023, 7:53 PM

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Do you have a reference number or anything?

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Or should I just send them a screenshot?

untold flower Nov 29, 2023, 7:54 PM

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If you mention that you spoke to karbi on discord then I can find it on my end and make sure it gets correctly linked

torpid dust Nov 29, 2023, 7:55 PM

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OK perfect. Thank you!

untold flower Nov 29, 2023, 7:55 PM

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Let me know once you're done so I can confirm I found it 🙂

torpid dust Nov 29, 2023, 7:56 PM

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Done.

Screenshot_2023-11-29_at_12.56.42_PM.png

untold flower Nov 29, 2023, 7:57 PM

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👍 found it! Someone will reach out as soon as we know more

#tylermcginnis-subs-ach