#Gh0st-Se7en

1 messages · Page 1 of 1 (latest)

cloud apexBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

hollow notch
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Stripe reqeust ID should be in the form of req_xxx. The one you shared isn't. Here’s how you can find the request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

calm orchid
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Sorry, i've just confused, here is request_id you need req_6Cw1qZY2lc9yc9

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My customer ask me that why the card was decline, and i don't know reason to respionse

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Could you help me to check why the card in that request was decline ?

hollow notch
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The decline "Your card does not support this type of purchase" was returned from the bank issuer and Stripe has no visibility why the issuer declined with this reason. I'd recommend asking customer to check with their bank or having them to use another card to make payment

calm orchid
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Yepp, thank you so much, River