alexb-connectonboarding-country | Stripe Developers | Page 1

rain coralBOT Nov 28, 2023, 10:45 PM

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blazing grove Nov 28, 2023, 10:46 PM

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@misty phoenix Can you providea lot more details than a blurry picture of a computer? What are you doing, where do they get that error, what's the account id acct_123, which country are they from, etc.

misty phoenix Nov 28, 2023, 10:48 PM

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Hello, on the screen there say we don’t support usd account for our Stripe Connect. The account went from USA

blazing grove Nov 28, 2023, 10:48 PM

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Sorry, I see the picture, but I need help understanding the set up, how to reproduce, please try and provide as much actionable information as possible

misty phoenix Nov 28, 2023, 10:48 PM

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It’s during the création of the Stripe custom account of our merchant

blazing grove Nov 28, 2023, 10:49 PM

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Not really, the creation of a Custom account is only when calling the Account Create API: https://stripe.com/docs/api/accounts/create

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Do you have an exact account id? Have you been able to reproduce?

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I need some info to be able to debug and reproduce

misty phoenix Nov 28, 2023, 10:50 PM

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Yes we have a link in our website for our merchant to create Stripe Connect account

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Ok thanks for the accound id i will Check now

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When I reproduce with usd account i have this message too

blazing grove Nov 28, 2023, 10:51 PM

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okay but I need you to be more detailed I'm sorry. There are dozens of ways to use and integrate Stripe. Please try and share some actionable information, developer to developer, like exact code, how you create account, how redirect, account type, anything relevant

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The most important thing right now is the account id acct_123, it's fundamental for me to help you

misty phoenix Nov 28, 2023, 10:54 PM

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Ok i understand but i’m not developper. We have integrate Stripe with Connect custom, there is a link on our website for create Stripe Connect account and a marchent have the message on the screen when he put her Bank account

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acct_1OHZLeFRXQgPjEKt

blazing grove Nov 28, 2023, 10:55 PM

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That account is based in France not the US

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you said the US earlier

misty phoenix Nov 28, 2023, 10:56 PM

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The account should be US, maybe we do not integrate it well?

blazing grove Nov 28, 2023, 10:56 PM

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Possibly. But your code is explicitly saying this account was created in France. So you would need to ask your developer for help

misty phoenix Nov 28, 2023, 10:57 PM

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Ok thanks i will see it.

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Thanks you for your help

blazing grove Nov 28, 2023, 10:58 PM

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They don't really need to create any ticket

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the code they wrote for you explicitly forces a FR-based country for the account.

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that's their "bug" if you only want US

misty phoenix Nov 28, 2023, 10:59 PM

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Ok 👍

blazing grove Nov 28, 2023, 11:04 PM

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