_sea_cat_ | Stripe Developers | Page 1

wintry hamletBOT Nov 28, 2023, 7:01 PM

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frank badger Nov 28, 2023, 7:02 PM

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What API call is triggering this? Do you have a Request ID for the call?

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

celest nest Nov 28, 2023, 7:04 PM

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/v1/plans

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Let me find the request ID

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For some reason, there is no requests I was making, in the logs. Every time when my app starts, it gets the list of plans, in Python:

self.plans = [plan for plan in stripe.Plan.list()]

I guess this call fails if Stripe is not available for some reason, and may be it's not logged

frank badger Nov 28, 2023, 7:15 PM

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Hmmmm... what's you account ID? Looks like --> acct_abc123

celest nest Nov 28, 2023, 7:15 PM

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let me look

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Where can I find it?

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Okay, here you are acct_1NKVE3LT17r2t8gp

frank badger Nov 28, 2023, 7:28 PM

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That seems like it could network connectivity issues. For failed requests that make it to Stripe there would be a failed request in the developer logs, but I'm also not seeing anything.

Are you able to do a network dump on your server for the period of time when this happened and inspect to see if the server had a valid internet connection?

celest nest Nov 28, 2023, 7:31 PM

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Hmmm let me see if I can get it

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But now I was experimenting with failed connection and had another error:

(Network error: ConnectionError: HTTPSConnectionPool(host='api.stripe.com', port=443): Max retries exceeded with url: /v1/plans (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x00000000382B75B0>: Failed to establish a new connection: [Errno 11004] getaddrinfo failed')))

So, when the connection itself is not good, it shows this not the previous one. But let me see if I can get the network dump

#_sea_cat_