filipeestacio | Stripe Developers | Page 1

proven mistBOT Nov 28, 2023, 3:30 PM

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spare walrus Nov 28, 2023, 3:31 PM

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Good question, can you send me the ID of a Checkout Session that you saw this on?

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Also to be clear, are you saying that for some customers Checkout will show the full billing address but for others it will only show country?

tame finch Nov 28, 2023, 3:33 PM

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Is this the ID? ppage_1OGtLQG6Dx6kCI7OMk2pszIf

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It's a bit odd, as it's not happening consistently. Our third party tax service requires a postal code to be collected for all countries, so we have a flow where we collect this information ahead of time and update both our DB and Stripe. I can see an event where the address is updated and is complete on Stripe.

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For some customers, a minute or so later, I see another event that removes the billing address and replaces it with just the country.

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I have not been able to work out exactly what these customers have in common, but it seems to NOT happen to US/CA customers.

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Here is another one where this is also happening: ppage_1OGEGVG6Dx6kCI7OSvXbUBX1

spare walrus Nov 28, 2023, 3:37 PM

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Yep that is the kind of ID. Do you have the ID for a checkout session where the Customer's full address was shown? That would be very helpful to compare against

tame finch Nov 28, 2023, 3:37 PM

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Will look. Give me a minute 🙂

spare walrus Nov 28, 2023, 3:37 PM

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For some customers, a minute or so later, I see another event that removes the billing address and replaces it with just the country.
Actually, do you have the ID of one of these events? (evt_123) I can check in to what is triggering it

tame finch Nov 28, 2023, 3:38 PM

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Yes, this is the event for the second one: evt_1OGEHFG6Dx6kCI7OVpxmr2Kp

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Actually, this is pretty interesting and I had missed this. It appears that it is happening to all of our customers. However, for US/CA customers it is preserving the postal code, which is key for our tax provider to be able to do their thing,

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Here is one for a US customer: ppage_1OHT1lG6Dx6kCI7OPEy4fmq4

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evt_1OHT7OG6Dx6kCI7OHRl9DTkr

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Should we set the customer_update.address option to "never" when creating the checkout?

spare walrus Nov 28, 2023, 3:46 PM

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It looks like that event was triggered by the Checkout session page being confirmed, so it looks like that isn't the cause of why the session is only showing the country initially https://admin.corp.stripe.com/request-log/req_PyTGXo3WcIdx6B

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Also, to confirm, ppage_1OHT1lG6Dx6kCI7OPEy4fmq4 is the ID of a page where the full details were showing?

tame finch Nov 28, 2023, 3:49 PM

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No, in none of these the full details are showing.

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It looks like the checkout writes over the existing billing details.

spare walrus Nov 28, 2023, 3:50 PM

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Ah, do you have the ID of a checkout session where you know for sure that the full details were showing?

tame finch Nov 28, 2023, 3:50 PM

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Presumably because we have
customer_update: {
name: 'auto',
address: 'auto',
},

spare walrus Nov 28, 2023, 3:52 PM

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Oh though in that event, it doesn't look like the customer's billing address was updated.

      "currency": null,
      "default_currency": null
    }```
The only thing that changed was their currency

tame finch Nov 28, 2023, 3:53 PM

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I can't find any where the billing address was fully preserved. So I think I misinterpreted the behaviour

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I'll run a few more tests

tame finch Nov 28, 2023, 4:09 PM

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Setting the customer_update.address to 'never' fixed it.

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Thanks for your time!

spare walrus Nov 28, 2023, 4:09 PM

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Nice! Glad you found a fix

#filipeestacio