jac-subscription-discount | Stripe Developers | Page 1

torpid horizonBOT Nov 27, 2023, 11:09 PM

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whole turtle Nov 27, 2023, 11:11 PM

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Hi, can you share when it stopped working exactly? Can you also share the request id where you're trying to update the Subscription above? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request. Also, can you share the request id for when it worked previously as well?

dawn island Nov 27, 2023, 11:15 PM

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I'm not sure exactly. We have a big event this month where people submit coupons they receive from it. It worked last year at this time, so I'll see if I can get the request ID from the same user for last year and this year (they're a repeat coupon user)

whole turtle Nov 27, 2023, 11:20 PM

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Can you share the request id where it did not work recently?

dawn island Nov 27, 2023, 11:22 PM

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req_z8CRbdysP2rr2Y

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Just found it. Looking for the older one now.

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req_1BnaUMckhdAtnG

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req_qMEM4bpBmN2Fg1

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Looks like he tried to apply it twice last year. Maybe that's messing things up?

torpid horizonBOT Nov 27, 2023, 11:29 PM

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whole turtle Nov 27, 2023, 11:30 PM

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That should not be the case. If you look at the response on both of those requests from last year, they both show the new promotion code. Taking a further look at the most recent request.

smoky palm Nov 27, 2023, 11:30 PM

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jac-subscription-discount

dawn island Nov 27, 2023, 11:32 PM

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I'm not seeing that. I see the old promotion code in the response. And the old end date.

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For req_z8CRbdysP2rr2Y the Request code is promo_1NlhK7GlCGS85NRPWFWkbjIu but the Response discount object has promo_1LXnXmGlCGS85NRPsKBAOjrJ. Are you seeing something different?

smoky palm Nov 27, 2023, 11:34 PM

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looking

dawn island Nov 27, 2023, 11:35 PM

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The coupon is the same, but the promo code is different. Could that be an issue? It hasn't been before as the coupon has been around since the 2020 season and we have customers who update the coupon every year.

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And can I just say, thank you. Thank Stripe for improving customer support. The last time I tried to get help (a few years ago) I couldn't get a hold of anyone who knew anything about the API. I know the company has tried to improve there. So THANK YOU!!!

smoky palm Nov 27, 2023, 11:39 PM

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glad to hear this

dawn island Nov 27, 2023, 11:47 PM

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Any ideas what might be wrong?

smoky palm Nov 27, 2023, 11:49 PM

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no sorry, I'm digging Will take a while.

dawn island Nov 27, 2023, 11:52 PM

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Ok, I'll come back to check

smoky palm Nov 27, 2023, 11:55 PM

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My advice is to write to our support team, this looks like a bug overall: https://support.stripe.com/contact

dawn island Nov 28, 2023, 12:01 AM

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Ok, I'll do that. Thank you.

smoky palm Nov 28, 2023, 12:13 AM

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@dawn island okay we did confirm it's a real bug. We're reporting it internally but you should also reach out to our support team to escalate while they work on a fix

dawn island Nov 28, 2023, 12:18 AM

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I did and they're sending it on to a "Specialized Team"

smoky palm Nov 28, 2023, 12:18 AM

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👍

dawn island Nov 28, 2023, 12:19 AM

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The customer's renewal date is Dec 7. Should I leave their subscription alone while it is being investigated since they have a bit of time? Or should I try and update it through the dashboard to get the discount?

smoky palm Nov 28, 2023, 12:22 AM

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updating through the Dashboard won't change anything really. IT seems to be a bug where the new PromotionCode just points to the same underlying Coupon object and we ignore it since nothing is changing.

#jac-subscription-discount