#mounir-subscription-emails

1 messages · Page 1 of 1 (latest)

thorny gulchBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

safe flint
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@coarse parcel no you don't have control over this in the API. This is a Dashboard setting for each individual account

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mounir-subscription-emails

coarse parcel
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we're using custom accounts though so Our merchants don't have access to a dashboard

safe flint
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If you are using Custom accounts then you must be using Destination Charges so the setting is global on your own platform account

coarse parcel
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Only for subscription then?
Because we're using direct charges for one time payments

safe flint
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That is a total mistake too. You really should never be using Direct Charges with Custom accounts

coarse parcel
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Oh why is that? We've been told it's ok

safe flint
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Not sure who would have told you it's okay. It's just a mistake, always use Destination Charges in flows like this. For one-time payments and Subscriptions

coarse parcel
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But with destination charges there's no way to know what the stripe fees will be so we can't report that cost to the connect account.
So we've been told we could use direct charges

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Also a somewhat related question, we haven't received any emails when testing subscriptions...

safe flint
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I'm sorry, I can't really debate this here. I am explaining what you should do

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And there's never any email sent in Test mode so that's normal