sergi-subscription-upgrade | Stripe Developers | Page 1

magic roostBOT Nov 27, 2023, 5:22 PM

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iron wave Nov 27, 2023, 5:26 PM

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@ionic wasp Hello! I'm sorry but I don't follow what you are asking right now. Do you want to have 2 separate Subscriptions? Like what's the problem?

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sergi-subscription-upgrade

ionic wasp Nov 27, 2023, 5:27 PM

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I had a subscription product, and a user subscribed to it. We recently have been improving the SaaS, and we created another subscription product with updated prices, etc.

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So there's a user subscribed to an outdated plan. We would like to migrate his subscription to the new plan

iron wave Nov 27, 2023, 5:28 PM

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Okay so you have a Customer on Price A and you want to migrate them to Price B? What's the problem?

ionic wasp Nov 27, 2023, 5:29 PM

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Correct, but also we need to add a new subscription to that user, so:

Customer on Price A needs to migrate to Price B.
And create another subscription to that user.

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I don't know how to do it

iron wave Nov 27, 2023, 5:30 PM

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What's blocking you exactly though?

ionic wasp Nov 27, 2023, 5:31 PM

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Each account you have on our SaaS is a extra subscription you will have.

This user has 2 accounts, so we need to add 2 subscriptions to him.

iron wave Nov 27, 2023, 5:31 PM

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I'm sorry, you keep saying the same thing though

ionic wasp Nov 27, 2023, 5:31 PM

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I don't know how to edit the subscription to the new one, and add another extra one.

Also, we don't need to charge him, because, he actually paid for the service (with outdated plan)

iron wave Nov 27, 2023, 5:31 PM

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This Discord server is for developers asking questions about their own code/integration. What is blocking you? Like what did you try that errors?

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have you read the docs? https://stripe.com/docs/billing/subscriptions/upgrade-downgrade we cover all of this in a lot of details

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I'm happy to help but right now you haven't explained anything about what you have tried already, what's not working, what your code looks like, etc.

ionic wasp Nov 27, 2023, 5:35 PM

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Thank you very much @iron wave

iron wave Nov 27, 2023, 5:35 PM

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Do you have a specific question @ionic wasp ?

ionic wasp Nov 27, 2023, 5:36 PM

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That's it, I think because this is a specific case, I'll try to use Stripe Dashboard to handle it

iron wave Nov 27, 2023, 5:38 PM

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gotcha, if you have questions about the Dashboard, I'd recommend asking our support team for help instead: https://support.stripe.com/contact but you can easily change a Price in the Dashboard and also easily create a second separate Subscription by just clicking a few buttons

ionic wasp Nov 27, 2023, 5:38 PM

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thank you! @iron wave

#sergi-subscription-upgrade