#toreapat
tight patrol
vital jasper
Can you send me the ID of a product that is no longer showing up when you think it should? (prod_1234)
broken latch
Yes sir
prod_LtNUHOSvVvTdR8
prod_LtNT7PopwpIOUo
prod_LtNTvklg2tXBGw
vital jasper
Apologies, the server got busy and I am just getting back to this thread.
It looks like all of those prices are live mode only. I'm actually not seeing any prices that were created on this account in test mode
Do you know when you were able to retrieve these products in test mode before?
broken latch
My bad the test is coming from another test account, but the ids I sent few minutes ago was only for production as you said.
They were working fine last week and I don't understand why suddenly 3 of them are not returned but showned in the dashboard
vital jasper
I am not sure either, I don't see archived prices in test mode on that account and I don't see API calls from 3 weeks ago that would caused the products to be in a state like this.
Is it possible that you have another Stripe account for testing where these objects do exist in test mode?
broken latch
I only have this account but I think the testing API key in the code of the project are from another stripe account
I confirm *** the API testing key I used are from another Stripe Account
vital jasper
Ah gotcha, can you send me the ID of that Stripe account?
broken latch
acct_1IjODMLRz2v22Vge this one ?
vital jasper
It looks like these products have different IDs on your test mode account. Ex
prod_LtNUHOSvVvTdR8 -> https://dashboard.stripe.com/test/products/prod_Jic18bcmKl0iXZ
broken latch
So this cause the problem I encounter in Live mode in the other account ?
vital jasper
Yes, you will want to use the ID that is in test mode on the test mode account
Stripe doesn't have a way of knowing what ID the product has on your other Stripe account
broken latch
I think I didn't explain my issue clearly excuse me.
I did not encounter an issue with the test account (which is different account from the live account)
I'd like to understand why the live account : acct_1Iq2dIF9TJQY802n
show 5 products "pack_" on the dashboard
but the API (on live mode) return only 2 of them
maybe I could share the json response ?
broken latch
Hello Hanzo thank you,
I have a Stripe account with many products.
I use 5 of them for a web application.
Since last week, 3 of them are not returned by the API.
Here my account ID : acct1Iq2dIF9TJQY802n
Here the id of the 3 products missing :
prod_LtNUHOSvVvTdR8
prod_LtNT7PopwpIOUo
prod_LtNTvklg2tXBGw
I will send you a JSON with the detailed response
Here the JSON response, if you search for the 3 ids I sent you before, they are not returned
left sierra
sorry I've been looking but can't figure out what's going on
let me pull in a colleague
left sierra
Oh, what was it