ben_sb

[wintry portal]

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• ben-apps-installbeta, 4 days ago, 13 messages

[severe sparrow]

What's the error message?

[round scaffold]

{
"error": {
"message": "9:Because your account is a connect platform, you cannot choose the public distribution at this time.",
"request_log_url": "https://dashboard.stripe.com/test/logs/req_83c4iUgRiAN7oB?t=1700764836",
"type": "invalid_request_error"
}
}

I can't find any information regarding this error online. I was previously using Connect accounts in test mode to test API calls for connected accounts (as per the Stripe app docs). However the error persisted after removing all of the test connected accounts I had created.

[severe sparrow]

You're gonna need to write in to support so we can fix it – it's an account configuration issue that you can't self-solve: https://support.stripe.com/contact

[round scaffold]

Ok thanks, I did that last thursday but haven't had a response back yet so figured I'd create a ticket here too

but will wait for a reply from there

[severe sparrow]

Let me see

Ok yep. It'll be looked at soon (was a holiday in the US last Thurs/Fri)

[round scaffold]

oh yh makes sense mb