bilalsaeedalam | Stripe Developers | Page 1

pine hollowBOT Nov 27, 2023, 12:10 PM

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elfin depot Nov 27, 2023, 12:10 PM

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Can you share the ID (req_xxx) of the failing API request? https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

frozen dock Nov 27, 2023, 12:11 PM

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Basically my employer has it's productions Stripe account. So i need to request him to get this ID. Is it possible to check with these logs?

elfin depot Nov 27, 2023, 12:15 PM

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I'd guess there'll be no logs as it seems like your server can't even reach our API. I'd recommend running the script here on your server and sharing the results: https://github.com/stripe/stripe-reachability

GitHub

GitHub - stripe/stripe-reachability: A bash script to test access t...

A bash script to test access to the Stripe API - GitHub - stripe/stripe-reachability: A bash script to test access to the Stripe API

frozen dock Nov 27, 2023, 12:16 PM

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Alright, i will check it and then let you know. Thank you

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One more thing at the same time my server request 3 times to Strip only one get failed.

elfin depot Nov 27, 2023, 12:18 PM

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Additionally make sure that the IP addresses here aren't blocked by your server/firewall: https://stripe.com/docs/ips#ip-addresses

Domains and IP addresses

Ensure your integration is always communicating with Stripe.

frozen dock Nov 27, 2023, 12:22 PM

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Okay, i will apply all these things, but generally, i have a question if 2 requests are made successfully with the same server same code same logic why not the third one above shared the image? Can you please guide me in this?

elfin depot Nov 27, 2023, 12:24 PM

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Well each request can connect to any one of those IP addresses above that resolve to api.stripe.com. So it could be that your server is having issues connecting to a handful of those IP addresses, and the rest are ok

#bilalsaeedalam