jaume_amenitiz_02448

[flint fulcrum]

Hi there!

Currently using 2FA to validate the payment method before creating the subscriptions
Can you clarify how you are doing this currently?

but it is failing every now and then
Can you clarify what that means? That some payments are declined? That can always happen and your integration needs to handle this case.

[rose mesa]

Sure! So we currently have a service that inquires the billing information from the customer. We send this information to Stripe in order to validate it (checking for lack or funds and valid credit card). This is then returning a positive or negative answer but we don't receive much detail so I can't tell what is wrong with the customer's card on my application (this is very old code on our side that we may need to review).

What I would need to see is on Stripe's side if there is any logs that I can check linked to that service so I can see what is missing from our side. Hope this helps clarify.

[distant nebula]

👋 taking over for my colleague. Let me catch up.

I'm not entirely sure I follow, would you min delaborating a bit more?

[rose mesa]

Sure! The business goal I am trying to achieve is the following: I want to understand what is wrong with the service we use to send to Stripe billing information as it only returns for us either validated or not so I can't debug. I know we must be doing something wrong as if I create a manual subscription and create a payment link directly from Stripe I no longer have any problem. Does it help? Thanks!