#rooter8888
tranquil sedge
Yeah I don't know why support team would recommend that. That's not really... a programming issue 😅
When you're sending funds from US to Canada, the Cross-border transfer rules apply
https://stripe.com/docs/connect/account-capabilities#transfers-cross-border
Moving money across country borders introduces additional requirements and is supported in the following scenarios only:
- EU platforms sending funds to SEPA countries.
- US platforms sending funds to cross-border payouts destinations using a recipient service agreement.
If you’re not covered by these scenarios, create a platform account in that same region and onboard accounts to that account. Depending on your business structure, this might require creating a legal entity in that region and additional work to onboard users to the new platform account.
So the CA connected account needs to be under recipient agreement to receive the funds
you can't transfer with full agreement
mint bridge
okay, thanks
tranquil sedge
NP! 🙂 Happy to help
mint bridge
Sorry because this isn't a programming question, but what do I tell our clients in Canada to do to fix this?
desert cobaltBOT
tranquil sedge
You might need to create a new connected account. If they've already onboarded, then there's not much you can do to update the agreement.
I'd recommend double checking with our support team though (send in an email this time since chat support wasn't really helpful)
https://support.stripe.com/?contact=true