mariacastro0729 | Stripe Developers | Page 1

short streamBOT Nov 22, 2023, 2:01 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

mariacastro0729, 5 days ago, 17 messages

broken hill Nov 22, 2023, 2:03 PM

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neon coyote Nov 22, 2023, 2:03 PM

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If the customer has some browser extensions or other things that control their network then its possible that some of the Stripe.js calls are being blocked

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have they tried loading on a different network?

broken hill Nov 22, 2023, 2:03 PM

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thank you, i can certainly try to ask, give me a few minutes

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customer has tried on 2 different devices - but i would assume on the same network

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is there any logs you can have access to? or would you need more information?

neon coyote Nov 22, 2023, 2:05 PM

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We won't have much since the issue seems to be client-side
They can try on a computer too and look at the network console in their browser

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that should help narrow down

broken hill Nov 22, 2023, 2:08 PM

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we will communicate it to the customer. thank you for the help. we have tried with another network and it works fine
we wanted to know if there was something obviously wrong but this makes sense. thank you so much for the help

#mariacastro0729