vporto01 | Stripe Developers | Page 1

plucky troutBOT Nov 22, 2023, 7:20 AM

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woeful lynx Nov 22, 2023, 7:20 AM

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How can I help?

waxen flint Nov 22, 2023, 7:20 AM

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hi jack

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so my webhooks works perfectly in my localhost

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but in the live app I get tls error

woeful lynx Nov 22, 2023, 7:21 AM

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Do you have the full error message?

waxen flint Nov 22, 2023, 7:21 AM

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evt_1OFAcBLtJnmsejmm51Jwvb8E

waxen flint Nov 22, 2023, 7:22 AM

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woeful lynx Do you have the full error message?

where do i find it?

woeful lynx Nov 22, 2023, 7:23 AM

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"I get tls error" -> do you have the full message about this error?

waxen flint Nov 22, 2023, 7:24 AM

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That’s all I get

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woeful lynx Nov 22, 2023, 7:25 AM

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There's a link in the tooltip, can you click it?

waxen flint Nov 22, 2023, 7:25 AM

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Sure

woeful lynx Nov 22, 2023, 7:32 AM

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Ok, does the link help?

waxen flint Nov 22, 2023, 7:32 AM

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no

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the payments are received in my stripe dashboard. but the webhooks fail so the users can access the product

woeful lynx Nov 22, 2023, 7:37 AM

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Can you send me the link that tooltip shows?

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https://www.ssllabs.com/ssltest/analyze.html?d=om-qb.com I did a analyze on your domain, the report shows that the certificate chain is incomplete.

waxen flint Nov 22, 2023, 7:38 AM

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https://support.stripe.com/questions/webhooks-how-to-investigate-and-fix-tls-error

Webhooks: how to investigate and fix "TLS error" : Stripe: Help & S...

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

woeful lynx Nov 22, 2023, 7:38 AM

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Yup, exactly the same issue
One of the most common issues people encounter is an incomplete certificate chain, which usually means an intermediate certificate is not installed. Your SSL/TLS provider should be able to provide the missing certificate and instructions for installing it.

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You should reach out to your SSL/TLS provider

waxen flint Nov 22, 2023, 7:46 AM

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cant stripe allow me to not use this certificate?

woeful lynx Nov 22, 2023, 7:50 AM

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No, you need to properly setup SSL for your endpoint

waxen flint Nov 22, 2023, 8:03 AM

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my client said he bought and set up his ssl for the domain

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https://www.ssllabs.com/ssltest/analyze.html?d=om-qb.com&s=52.202.168.65
https://www.ssllabs.com/ssltest/analyze.html?d=om-qb.com&s=54.237.133.81
https://www.ssllabs.com/ssltest/analyze.html?d=om-qb.com&s=18.205.222.128
https://www.ssllabs.com/ssltest/analyze.html?d=om-qb.com&s=54.161.241.46

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all links show that the server support TSL

woeful lynx Nov 22, 2023, 8:08 AM

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The reports says the chain is incomplete

waxen flint Nov 22, 2023, 8:09 AM

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woeful lynx Nov 22, 2023, 8:09 AM

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You can ask your client to contact their SSL provider to fix this problem.

waxen flint Nov 22, 2023, 8:18 AM

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Is it because of DNS CAA?

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Heroku doesn’t have support so I can reach out to them 😢

woeful lynx Nov 22, 2023, 8:20 AM

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I'm not the expert in this. You can share the stripe support doc and the ssllabs report to the SSL provider and ask them to fix the incomplete certificate chain problem.

waxen flint Nov 22, 2023, 8:24 AM

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Ok

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But are you sure the web hooks are not being listened because of this TLS problem?

woeful lynx Nov 22, 2023, 8:25 AM

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Yes you are right

waxen flint Nov 22, 2023, 8:25 AM

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??

woeful lynx Nov 22, 2023, 8:26 AM

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The webhook delivery is unsuccessful due to the TLS problem in your server.

#vporto01