nick_51639 | Stripe Developers | Page 1

regal sleetBOT Nov 22, 2023, 6:08 AM

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median forge Nov 22, 2023, 6:10 AM

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Hi there, so you have problem in receiving webhook events?

random dome Nov 22, 2023, 6:10 AM

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Yeah we have our account connected in setup with 7 different webooks enabled

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But when the corresponding records in Stripe are created no events are created in Salesforce

median forge Nov 22, 2023, 6:11 AM

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Do you have a sample webhook event ID?

random dome Nov 22, 2023, 6:11 AM

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Previously this was working fine but as of 2 days ago it stopped

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Let me find one

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Is this the kind of ID your looking for?
evt_1OF9hII0FVTRXne4b51gKYVt

median forge Nov 22, 2023, 6:16 AM

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Yes, let me take a look

random dome Nov 22, 2023, 6:16 AM

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Thanks

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For context this Stripe account is connected to multiple Salesforce instances

median forge Nov 22, 2023, 6:17 AM

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Ok, one of the webhook enpoint (we_1OF9OoI0FVTRXne4EHynS2Wp) failed to acknowledge this event

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This endpoint responded 500, and the response body is Internal System Error: Attempting to send event to SF

random dome Nov 22, 2023, 6:19 AM

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What can I do to resolve that error?

median forge Nov 22, 2023, 6:23 AM

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Did you set up this endpoint by yourself?

random dome Nov 22, 2023, 6:24 AM

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It was established using the guided interface in the Stripe Universal Connector

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I've tried deleting it and re establishing it but after the 20th it doesn't seem to change anything

median forge Nov 22, 2023, 6:28 AM

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OK. I can only help if you have a direct integration with Stripe. For problem related to connector, please reach out to Stripe support https://support.stripe.com/contact/email

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