#some1ataplace

1 messages · Page 1 of 1 (latest)

crimson tokenBOT
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leaden gorge
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I was somehow able to do this yesterday but now all of a sudden it is not working

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we_1M1WDzIeTJrsS1ree00gd9am

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And somehow after checkout my invoices are being automatically voided

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hmm it might be because of my stripe business settings to auto void the invoice but so strange it was running this webhook yesterday

hard steppe
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Trying to grasp the context but you mentioned it worked before and suddently not working? What is exactly working here?

leaden gorge
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It workeed meaning the invoice uncollectible webhook was triggering now it is not

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and i did nothing since yesterday really

hard steppe
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which event name exactly, and example id? evt_xxx

leaden gorge
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all from failing the ACH payments

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These are my webhooks

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And all I went through all the non-successful ACH options I was given. Yesterday I got the invoice uncollectible to trigger somehow but today it is not.

hard steppe
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Hmm how did you trigger this event specifically?

leaden gorge
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i didn't mean to trigger it, i have it as a backup

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From this though if you follow it along the timestamps I think

hard steppe
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So you mean it was triggering checkout.session.async_payment_failed and invoice.marked_uncollectible. Now it only triggers checkout.session.async_payment_failed?

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Okie can you share a newest checkout.session.async_payment_failed event today

leaden gorge
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yees exactly

hard steppe
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Um right, the invoice.marked_uncollectible is missing. Gimme some time to look at this

leaden gorge
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Sure thing

leaden gorge
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I will have to leave soon. If I do, then please still respond.

hard steppe
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I am still looking but this is deeper than I thought. Could you shot an email to Support and mention this Discord thread? It will get escalated to our team and we will spend time looking to it closer

leaden gorge
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oh you think it is a problem stripe itself is having?

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How do I mention this discord thread?

hard steppe
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Copy the thread link here

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I don't know yet. It could be possible yes

leaden gorge
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okay i sent a chat request

hard steppe
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Make sure to tell them to convert to email and escalate to our team

leaden gorge
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ok