kaari_90688 | Stripe Developers | Page 1

signal ibexBOT Nov 21, 2023, 7:06 PM

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stable torrent Nov 21, 2023, 7:06 PM

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Can you provide more context? What's happening exactly?

balmy pivot Nov 21, 2023, 7:08 PM

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Sure. We recently changed from wordpress to hubspot cms. Our old stripe account (connected to our old wordpress) has stopped successfully processing existing subscriptions. They are labeled as "drafts"

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When I investigate further, it seems like it's getting stuck on a webhook error, and I have no idea how to fix that

stable torrent Nov 21, 2023, 7:10 PM

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Do you have an example of one of the webhook errors?

balmy pivot Nov 21, 2023, 7:10 PM

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I have tried lots of different things with webhooks and simply deleted all the endpoints, becuase nothing worked. I'm at a loss.

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stable torrent Nov 21, 2023, 7:12 PM

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It sounds like your old Wordpress integration was probably relying on webhooks to transition your Subscriptions through their varying stages

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So you likely need to have a valid webhook endpoint configured with Wordpress in order to keep your Subscriptions active

balmy pivot Nov 21, 2023, 7:13 PM

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As soon as we went live on HubSpot I unexpectedly lost access to our wordpress backend.

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Do you know how to go about getting a "valid webhook"?

stable torrent Nov 21, 2023, 7:16 PM

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That's a bit of a nebulous question. I would recommend contacting hubspot and/or wordpress to see what's going on, as it sounds like they are the ones that are handling a lot of the subscription processing and configuration. My last message was just based on a hunch, as I'm a Stripe developer and don't have a lot of context on hubspot/wordpress

balmy pivot Nov 21, 2023, 7:17 PM

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HubSpot says its a stripe issue since it's Stripe that is requiring it

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Webhook aside, any idea how to adjust current subscriptions so that they go through rather than just sitting as drafts?

stable torrent Nov 21, 2023, 7:18 PM

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requiring what exactly?

balmy pivot Nov 21, 2023, 7:19 PM

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A valid webhook.

stable torrent Nov 21, 2023, 7:20 PM

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I mean, webhooks are unrelated to transitioning a Subscription through it's various stages unless Hubspot requires them to do it for you. So, who is handling your subscription transitions?

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You or Hubspot?

balmy pivot Nov 21, 2023, 7:21 PM

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All subscriptions existing prior to moving to hubspot cms were coming through wordpress/gravity forms.

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And those are the ones that seem to be blocked

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Could it be that Gravity Forms required that?

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(Now that we have transitioned to HubSpot, all new subscriptions are going throigh HubSpot to stripe)

stable torrent Nov 21, 2023, 7:25 PM

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I mean, again, I have no idea what any of these 3rd parties require. You need to reach out to Wordpress and ask if the webhook failures are what's causing those subscriptions to remain in draft status

balmy pivot Nov 21, 2023, 7:25 PM

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Ok, so what would I place here, ideally? What exactly is an endpoint?

stable torrent Nov 21, 2023, 7:27 PM

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We can't really explain endpoints to you. This channel is for web developers who are already experienced enough to understand the vernacular. If Wordpress is relying on webhooks to transition your subscriptions for you (agian, please go confirm with them that this is the case) then the webhook endpoint URL will come from them.

balmy pivot Nov 21, 2023, 7:30 PM

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MMMMkkkk work on the bedside manner bro. Stripe support sent me here. Try kindness next time 😉

stable torrent Nov 21, 2023, 7:33 PM

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Support should not be sending you here. Do you have an email I can use to look up that thread?

#kaari_90688