akkusomer1 | Stripe Developers | Page 1

outer shoalBOT Nov 21, 2023, 1:59 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

akkusomer1, 4 days ago, 13 messages
akkusomer-email-testmode, 4 days ago, 11 messages
akkusomer1, 5 days ago, 17 messages

deft temple Nov 21, 2023, 2:01 PM

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Hi 👋 hard to say, you're going to be best suited to get to the bottom of this though. It depends on where that 403 error is coming from in your stack. If it's coming from the Event handling code that is running on your endpoint, then you will want to drill into and debug that.

If that code isn't being hit, then I would suspect it is something with your ingress layer that is blocking the requests. Do you have explicit allowlist for IP addresses in your ingress? If so, you may need to allow-list our IP addresses on your end:
https://stripe.com/docs/ips#webhook-notifications

humble yoke Nov 21, 2023, 2:05 PM

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Yes, I examined it with the help of a log as you said. It sends a request to the webhook endpoint, but it does not enter at all and I see a forbidden error in the logs.

deft temple Nov 21, 2023, 2:07 PM

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Gotcha, then something in your stack is likely rejecting the request from your end. We won't be familiar with how you have configured your environment, so you'll be best suited to troubleshoot that.

humble yoke Nov 21, 2023, 2:09 PM

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So the server should allow stripe IP addresses, right?

deft temple Nov 21, 2023, 2:12 PM

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If you have IP allow-listing set up in your environment, yes.

humble yoke Nov 21, 2023, 2:15 PM

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So do I need to allow all IP addresses on this link? Or is it enough if I just give the IP address of my application making the request?

deft temple Nov 21, 2023, 2:17 PM

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We are making requests to your server, you need to be allowlisting our IP addresses. The section I linked to are specifically the IP addresses that we send Events from for webhooks, so those are the ones that you would need to allow your server to receive requests from.

#akkusomer1