swapnil_67527 | Stripe Developers | Page 1

quiet bronzeBOT Nov 21, 2023, 12:24 PM

#

dire dawn Nov 21, 2023, 12:24 PM

#

👋 how may I help?

mighty mountain Nov 21, 2023, 12:25 PM

#

Im facing this issue while making payment "Unable to process this payment, please try again or use alternative method."

#

how to resolve this problem

dire dawn Nov 21, 2023, 12:26 PM

#

are you a customer?

#

or a Stripe merchant?

mighty mountain Nov 21, 2023, 12:31 PM

#

Stripe merchant

dire dawn Nov 21, 2023, 12:33 PM

#

would you mind sharing the request ID?

mighty mountain Nov 21, 2023, 12:38 PM

#

where i can find this id

dire dawn Nov 21, 2023, 12:39 PM

#

https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

mighty mountain Nov 21, 2023, 12:40 PM

#

req_Cy8Df3EEEUACmy

#

please check this id

#

are you there

leaden shoal Nov 21, 2023, 12:46 PM

#

Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

#

The request has a clear error message, what's exactly can I help you with?

mighty mountain Nov 21, 2023, 1:04 PM

#

Error message

#

This error message users facing when they are trying to make a payment

leaden shoal Nov 21, 2023, 1:09 PM

#

You sent me a Request ID req_Cy8Df3EEEUACmy, where did you get it from?

mighty mountain Nov 21, 2023, 1:10 PM

#

I get it from logs

leaden shoal Nov 21, 2023, 1:12 PM

#

Do you get the error message in the logs?

mighty mountain Nov 21, 2023, 1:13 PM

#

yes

leaden shoal Nov 21, 2023, 1:13 PM

#

Could you please share the error message?

mighty mountain Nov 21, 2023, 1:13 PM

#

Your account cannot currently make live charges. If you are the site owner, please activate your account at https://dashboard.stripe.com/account/onboarding to remove this limitation. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

leaden shoal Nov 21, 2023, 1:14 PM

#

Is anything unclear in the error message?

mighty mountain Nov 21, 2023, 1:15 PM

#

I have checked in stripe and I cannot see is any issue in accepting payment

#

So i just want know why payments are going to failed

leaden shoal Nov 21, 2023, 1:17 PM

#

Your account is not active. You need to onboard it: https://dashboard.stripe.com/account/onboarding.

mighty mountain Nov 21, 2023, 1:20 PM

#

I have enabled this

#

but when trying to make a payment again then facing same problem

leaden shoal Nov 21, 2023, 1:21 PM

#

Please reach out to Stripe Support then: https://support.stripe.com/?contact=true

#swapnil_67527