#hritik
wary valveBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
lone garden
Customer attempted to complete the authentication by the issuer, but the customer didn't pass the authentication challenge that resulted in authentication failure: https://dashboard.stripe.com/events/evt_1OCsoXHMr2Cm58PFN10zVRvE
north apex
Is it a customer error that didn't pass the authentication challenge, or is it a system error? In the logs you provided, the status is shown as 'requires_payment_method,' indicating that the payment method in the request body may be null
@lone garden
lone garden
You should look at last_setup_error.message for the error message. When the authentication is failed, the Payment Intent status will change to requires_payment_method again to have you asking customer for a new payment method. I'd recommend checking the status lifecycle of Setup Intent here: https://stripe.com/docs/payments/setupintents/lifecycle
