#ge_orgejoseph27

1 messages · Page 1 of 1 (latest)

carmine solarBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

dull tinsel
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Can you share the invoice ID (in_xxx)?

radiant osprey
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in_1OD7qCCQTcpcYTusmgPEN0RV

dull tinsel
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When sub_1Nzf40CQTcpcYTusGpqftz3V was cancelled, the unused amount US$8.02 was credited to the customer balance that would be used in the next invoice

radiant osprey
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How does the 8.02 is calculated. This is happening for my second customer. I would likw to see how this is calculated.

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River,
When sub_1Nzf40CQTcpcYTusGpqftz3V was cancelled, the unused amount US$8.02 was credited to the customer balance that would be used in the next invoice. These sub was not paid then what is the reason for credited money?

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This is the question coming from our business. We have to answer it much more clearly.

dull tinsel
radiant osprey
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Previous invoice in_1O1t2VCQTcpcYTusKpFn8bT5 is paid with 10USD

radiant osprey
dull tinsel
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The formula is (proration_end - proration_start) / (period_end - period_start) * price

radiant osprey
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Let me try the calculation

dull tinsel
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(1699619368 - 1697471346) / (1699619368 - 1696940968) * 10 = 8.02

radiant osprey
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Thanks river.. my calculation is matching almost

radiant osprey
radiant osprey
dull tinsel
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I see! Is the unused amount calculation clear now?