#hakiros-subscription-upgrade
low bearBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
grim vapor
hakiros-subscription-upgrade
For #1 this is expected and documented in details here: https://stripe.com/docs/billing/subscriptions/upgrade-downgrade#billing-periods
You can defer the change using SubscriptionSchedules: https://stripe.com/docs/billing/subscriptions/subscription-schedules
Same for #2, also expected, credit goes to their balance and then will be used for future Invoices. You can use Schedules the same way to defer the change at the end of the year
For #3: not automatically on Stripe. But you can always write code to refund their Charge(s) up to that credit and then remove the credit in their balance. But it's not automated
distant zealot
sorry for late response, is it possible at all to manually choose at for example stripe dashboard, to return customers ballance to their account? Or at least when pressing refund on stripe dashboard to subscription, to make this funds go to their account?