erangalp | Stripe Developers | Page 1

halcyon cloudBOT Nov 20, 2023, 3:19 AM

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ember siren Nov 20, 2023, 3:19 AM

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Can you share the request ID (req_xxx) with the error that BECS direct debit can't be enabled? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

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trim lantern Nov 20, 2023, 3:23 AM

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Here's one - https://dashboard.stripe.com/acct_1OAUgXGXtHpRXO5L/logs/req_UcCvyomwSzKvTT

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ember siren Nov 20, 2023, 3:33 AM

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Thanks for sharing. Upon checking, I also can't find out why this error was thrown as becs direct debit have been enabled on both platform and connected account. Can I suggest you writing to Support https://support.stripe.com/contact with the request ID, so that they can check with the relevant team?

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

trim lantern Nov 20, 2023, 3:40 AM

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Are you guys not part of the support team?

ember siren Nov 20, 2023, 3:42 AM

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This channel is for developers and technical integration questions. We don't have necessary expertise on account and payment method configurations. Our support team will be able to assist you better.

trim lantern Nov 20, 2023, 3:47 AM

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I see, thanks for your help

#erangalp