christian Burke | Stripe Developers | Page 1

pearl oarBOT Nov 17, 2023, 6:14 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

christian Burke, 1 day ago, 8 messages

magic ginkgo Nov 17, 2023, 6:15 PM

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Hi 👋

Let me take a look at that request and the associated objects.

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Okay I'm sorry to do this but you are going to need to discuss this with Support https://support.stripe.com/contact. We can't help with issues like this since it isn't a problem with your API integration.

quiet viper Nov 17, 2023, 6:32 PM

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shoot, ill give them a try again

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is there anything specific i should include in the Stripe Contact form?

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so they can find the information they need

tropic socket Nov 17, 2023, 6:34 PM

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👋 hello again! I'd mention to them that Stripe appears to be not allowing your customer's bank account to be used as an external account and ask them to check for why that may be

quiet viper Nov 17, 2023, 6:37 PM

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which section of support should i use?

Screenshot_2023-11-17_at_12.37.31_PM.png

tropic socket Nov 17, 2023, 6:38 PM

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You probably want to select "Connect" or "Payouts" from the dropdown instead of API Integration

quiet viper Nov 17, 2023, 6:43 PM

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awesome ill talk with them now

#christian Burke