ivank | Stripe Developers | Page 1

muted vigilBOT Nov 17, 2023, 10:46 AM

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smoky gate Nov 17, 2023, 10:46 AM

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Hi, let me help you with this.

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What's not working exactly?

uncut coral Nov 17, 2023, 10:48 AM

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POST /v1/refunds all fail with "One of the following params should be provided for this request: payment_intent or charge." even tho at all was working before.

smoky gate Nov 17, 2023, 10:49 AM

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Could you please share the Request ID req_xxx? https://support.stripe.com/questions/finding-the-id-for-an-api-request

uncut coral Nov 17, 2023, 10:49 AM

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Sure. Here's one of them: req_0iUCjiL8gbojL9

smoky gate Nov 17, 2023, 10:54 AM

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I don't see unlinked refunds enabled for your account. Please check with Stripe Support, maybe they needed to turn it off for some reason: https://support.stripe.com/?contact=true

uncut coral Nov 17, 2023, 10:55 AM

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Can you enable them for our account right now? We have a shit ton of unhappy customers at physical locations not being able to use the service. How can we get it enabled asap?

vestal burrow Nov 17, 2023, 10:56 AM

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Hi, I work with Ivan at Pie - we've been using this for months now, and it had been turned on for our account in the past.

smoky gate Nov 17, 2023, 10:57 AM

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I can't do that unfortunately, you'll need to reach out to support: https://support.stripe.com/?contact=true

vestal burrow Nov 17, 2023, 10:58 AM

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We've tried reaching out to support - but is there a live line / phone that we can reach out to (Or have them call us)? This was turned off suddenly for us this morning, despite us having used it for months (and as Ivan mentioned, we now have hundreds of unhappy customers standing in front of us).

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We would need the turnaround time in minutes, not hours/days.

smoky gate Nov 17, 2023, 11:00 AM

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I totally understand your frustration, but I just can't perform any operations, I'm just here to advice.

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Okay, I found something about your account and unlinked refunds.

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It was actually removed this morning for your account.
You'll actually need to reach out to Stripe Support and prove that you're using it as intended to have it be turned back on.

vestal burrow Nov 17, 2023, 11:05 AM

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Interesting - is there a note or someone specific to reach out to? We did not receive any notices that this would be removed, and are now dealing with a lot of unhappy customers (and growing).

Support reachout takes 12+hours, is there a direct line to get this resolved faster?

smoky gate Nov 17, 2023, 11:06 AM

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No, unfortunately. The only way is https://support.stripe.com/?contact=true

#ivank