#amit_12856
plush jay
runic dome
Can you share the request ID (req_xxx) which empty string was returned? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
queen ibex
This is the request id: req_K0PmILDPjnz6vX
(Also, thanks for your help)
This API worked perfectly when I tested in our sandbox account, but doesn't behave as expected in production.
Not sure if it helps - I was told by my internal systems admin that it may be related to API versions, because our production environment has an old API version (while our sandbox has the newest version) - but I have no idea how to confim if that's the cause for this issue, nor how to work around.
runic dome
This is indeed strange. I could see that you have products in live mode and it's expected that /v1/products should return entries, but the number of items in req_K0PmILDPjnz6vX was 0 🤔 Can I suggest you writing to our Support https://support.stripe.com/contact with the request ID and the response, so that we can check with the relevant team?
queen ibex
Sure, will do. Thanks!