#nunu
short linden
somber ridge
👋 How can I help?
"Your card was declined. This transaction requires authentication.", in attaching card to a customer
in this endpoint POST /v1/payment_methods/pm_1Oxxxxx
Can you share the request ID (req_xxx) with the error? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
flat quartz
pls check req_T5qFqXJKGIopwH
we can see latest stripe change https://support.stripe.com/questions/october-2023-default-3ds-radar-rule-update
will it effect?
is there anything for us to do code change?
or the connected account need to do any settings change?
hello you there?
many Sweden based business reported issue
somber ridge
Thanks for waiting! Discord is busy now. When a payment method is attached to a customer, it may trigger card validation with the card issuer. Card issuer may require authentication in such a case. Instead of creating a payment method first then attach to a customer, Setup Intent should be used instead, so that 3DS will be taken care by the Elements: https://stripe.com/docs/payments/save-and-reuse
somber ridge
I'm afraid there is no quick solution in such a case.
flat quartz
What we have done is
we create customer, attach payment method to customer, there use payment intent
This was done around 3 years ago and was according to stripe docs
We use setup intent for saving card in the website
We are not using checkout session
We can see that other platforms are also having issues
So what do stripe suggest to all?
Payment failing suddenly is a major problem
somber ridge
The decline was from the card issuer that they require the authentication on the card. It's not from Stripe
Instead of "we create customer, attach payment method to customer", I'd recommend using Setup Intent to achieve the same: https://stripe.com/docs/payments/save-and-reuse
flat quartz
ok thanks, but we are not sure why suddenly the decline error comes from the issuer