#ge_orgejoseph27
supple ventureBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- ge_orgejoseph27, 20 hours ago, 29 messages
- ge_orgejoseph27, 22 hours ago, 24 messages
river scarab
You may refer to the guide about proration: https://stripe.com/docs/billing/subscriptions/prorations
Proration only happens when a subscription is changed such as upgrading/downgrading a subscription. There is no proration on the payments failed due to insufficient balance
limpid panther
Can you check what happened to one customer
river scarab
Can you share the subscription ID (sub_xxx) and the details what you would like to check about?
limpid panther
I have read the documentation and what I am seeing in stripe dashboard taking `unused plan in a particular paln"
sub_1O1t2VCQTcpcYTus02auKjZn
river scarab
Where did you see the Unused information? I don't find it in https://dashboard.stripe.com/subscriptions/sub_1O1t2VCQTcpcYTus02auKjZn
limpid panther
see this invoice https://dashboard.stripe.com/invoices/in_1O1t2UCQTcpcYTusqWhjsc7c
Here showing Applied balance US$8.02 How does this comes?
river scarab
The balance history can be found here: https://dashboard.stripe.com/customers/cus_OhFMqVKFJj49Cj/balance_transactions
The balance from 26A82DF3-0003 was added and applied to 26A82DF3-0004
limpid panther
How can 26A82DF3-0003 having balance amount?
Totally confused with flow happening here..
- How does this 8.02 get balance?
- What was the condition behind this credit?
Please help me to understand the case.
river scarab
26A82DF3-0003 belonged to another subscription which was canceled: https://dashboard.stripe.com/subscriptions/sub_1Nzf40CQTcpcYTusGpqftz3V
Since sub_1Nzf40CQTcpcYTusGpqftz3V was canceled, the unused amount will be credited to customer's balance. When your system created the new subscription sub_1O1t2VCQTcpcYTus02auKjZn, customer's balance was applied onto the 26A82DF3-0004
limpid panther
So this issue is happened when we cancel the subscription and created a new one right?
So making more clear, What should we do when we cancel a subscription for not calculating unsued amount?
sub_1Nzf40CQTcpcYTusGpqftz3V - was cancelled that right, but payment of 10$ we didnt took right?
river scarab
So making more clear, What should we do when we cancel a subscription for not calculating unsued amount?
The cancelation request should setproratetofalse: https://stripe.com/docs/api/subscription_schedules/cancel#cancel_subscription_schedule-prorate
sub_1Nzf40CQTcpcYTusGpqftz3V - was cancelled that right, but payment of 10$ we didnt took right?
The invoice is left unpaid, but customer can still make the payment since the invoice was left open. New invoice created doesn't consider the payment status of previous invoices
limpid panther
> So making more clear, What should we do when we cancel a subscription for not ...
A good lesson for me .. Thanks river
Also I want to how the calculation is made that 8.02$ as balance
Will cancelling subscription from stripe dashboard will consider prarate- false
limpid panther
> sub_1Nzf40CQTcpcYTusGpqftz3V - was cancelled that right, but payment of 10$ w...
Customer can still make payment then why is stripe consider this credit balance.?
river scarab
Also I want to how the calculation is made that 8.02$ as balance
I don't have the breakdown of the calculation for this specific invoice.
As a guide, the proration calculation formula can be found here: https://stripe.com/docs/billing/subscriptions/prorations
For example, if a customer upgrades from a 10 USD per month subscription to a 20 USD option, they’re charged prorated amounts for the time spent on each option. Assuming the change occurred halfway through the billing period, the customer is billed an additional 5 USD: -5 USD for unused time on the initial price, and 10 USD for the remaining time on the new price.
Will cancelling subscription from stripe dashboard will consider prarate- false
This channel is for developers and technical integration via API, I'm afraid I'm not too sure whether the prorate can be set tofalsevia Dashboard
Customer can still make payment then why is stripe consider this credit balance.?
Exactly because customer can still make the payment, that's why Stripe put those unused amount into credit balance since customer can still pay for the failed invoice.
limpid panther
So stripe is taking future condition if the if the old invoice got paid then customer looses his money without the usage. Am I right
river scarab
Yup
limpid panther
Thanks River
Again,,, consider a invoice is generated for a subscription on Nov 1- Nov 31 and payment got failed.
Subscription will not be active.
And in Nov 10 customer paid the amount.
So the billing date will be from Nov 10 to Dec 10 (provided billing anchor is not given)
In this case the invoice date and billing date are different. right? How stripe is handling this case
river scarab
If it's the first invoice of an subscription, the subscription will be in incomplete_expired if the customer doesn't make payment in 23 hours: https://stripe.com/docs/billing/subscriptions/overview#payment-window. The subscription will never be active if the customer doesn't make payment in time.
If the invoice is for recurring cycles, the subscription will always be active upon invoice creation. Depending on the invoice failure settings, the subscription will change accordingly: https://dashboard.stripe.com/settings/billing/automatic
