alex_14954 | Stripe Developers | Page 1

main patrolBOT Nov 17, 2023, 4:34 AM

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mental cave Nov 17, 2023, 4:34 AM

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Hi there, is the customer trying to pay from an hosted invoice page?

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Does this customer have lots of payment methods attached to them?

rain wigeon Nov 17, 2023, 4:35 AM

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She is paying within our system. we have deleated all payment tokens that were saved and still cannot get it through

mental cave Nov 17, 2023, 4:36 AM

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Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

rain wigeon Nov 17, 2023, 4:37 AM

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cus_OBJYR4ftPicg3z this is the customer

mental cave Nov 17, 2023, 4:38 AM

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This customer has a huge list of attached payment methods

rain wigeon Nov 17, 2023, 4:39 AM

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Can you maybe delete the payment methods from your side but keep the transactions? Or should I pass on to our IT Developer?

mental cave Nov 17, 2023, 4:40 AM

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No I can't, you need to check your team.

#alex_14954