mahraamir

[weary turtle]

Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

• mahraamir, 20 hours ago, 18 messages

[delicate spruce]

hello! Can you share the corresponding PaymentIntent id?

[strange dew]

req_y0DwsZX6I0zDX5

pi_3OD1A2L9quFZ1jsw1n4snGfP

[alpine delta]

Hi! I'm taking over this thread. Looking into this...

[strange dew]

Ok

[alpine delta]

Sorry for the delay. You are doind a Destination Charges on behalf of a custom connected account. But the connected account doesn't have the CashApp capability. So it's expected to not work.

This is how you can request the cashapp capability on the connected account: https://stripe.com/docs/api/accounts/update?lang=node#update_account-capabilities-cashapp_payments

[strange dew]

it can only be done via api?

[alpine delta]

You can do it from the platform's dashboard. But ideally you would request this capability when you create the account with the API.

[strange dew]

ok we will do that but right now for testing, I should go to settings?

it's already have that Capability

[shell cairn]

Hey, stepping in here to assist

Apologies, you're right the CA does have the necessary capability. Seems however that this specific flow (saved PM on platform for usage with destination charges and on_behalf_of) is not currently supported for CashApp

[strange dew]

so in other words

for connect accounts we cannot offer cashapp payment method?

[shell cairn]

I think the issue is the on_behalf_of parameter. I imagine if you remove that, it'll work. If that's a requirement for your business then I'd recommend writing in to support who can help: https://support.stripe.com/contact

[strange dew]

let me try by removing transferring to connect account

[shell cairn]

Let me know how you get on

[strange dew]

now it is giving other error to provide mandate data

req_l4sWznLwIajHDb

[shell cairn]

Checking

[strange dew]

then check this one

req_Q2uUrFIwijgFZn

[shell cairn]

Yeah unfortunately I'm not sure what is going on here. I suspect it's because the PM was created via a Setup Intent where you pass on_behalf_of so the mandate exists on that account

As I said, if you need on_behalf_of (which it seems you do) you should write in to my team at the URL above and reference this thread

[strange dew]

ok