brahn | Stripe Developers | Page 1

wary turretBOT Nov 15, 2023, 5:36 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

brahn, 6 days ago, 5 messages

daring solar Nov 15, 2023, 5:36 PM

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Hello

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Do you have an example that I could look at?

granite pawn Nov 15, 2023, 5:37 PM

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Yes

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daring solar Nov 15, 2023, 5:37 PM

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Can you send me the Subscription ID?

granite pawn Nov 15, 2023, 5:37 PM

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Can I send you the customer?

daring solar Nov 15, 2023, 5:37 PM

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And can you clarify what you mean by:

I have disabled the ability for my customers to have more than one subscription

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Yes the Customer ID works fine

granite pawn Nov 15, 2023, 5:37 PM

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cus_Oz07dY8Fc9ISVu

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There's a switch for Allow customers to have more than 1 subscription

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or something similiar i'm looking for it

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it's this

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it was turned off somehow

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it had to have turned off on it's own, I wouldn't have disabled it

daring solar Nov 15, 2023, 5:41 PM

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Okay I can look at when it was turned off and see if I can get any info on that, but we don't really turn off settings for users so it likely was someone that has access to your account. Give me a minute though

granite pawn Nov 15, 2023, 5:43 PM

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Okay

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Or maybe I confused it for allow customers to more than 1 subscription xD

#brahn