#dhjdhshahhqhjcjhchxhz

1 messages · Page 1 of 1 (latest)

broken waspBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

loud frost
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Hello

cyan veldt
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Can you share the subscription id?

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Also do you have a screenshot of the error message?

loud frost
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sub_1OCl9XA8kihi11USGGop4lO4

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"card declined" I suppose it says

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I had another customer pay for a smaller sum and everything was fine

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Fairly new to stripe, used paypal before and never had issues with this particular person

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Did I setup the fraud checker wrong or something?

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I'm pretty sure I left the defaults, making sure 3ds check was on

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I tried enabling billing address but that did not also fix the issue

cyan veldt
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Looks like a generic decline from the bank to me

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What makes you say it keeps saying that the fraud risk is too high

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Where does it say that

loud frost
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had the customer try 3 times

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and the score rated on stripe was always over 80

cyan veldt
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Where are you seeing the above specifically

loud frost
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one sec

cyan veldt
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Ah ok I see. Looking

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Yeah we don't know much about radar/fraud risk evaluation in here

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Does indeed look like we identified those as risky

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You'll need to talk to our support team if you want to learn more

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https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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We just help developers integrate with the api in here. This is a bit outside our expertise